Melrose Society Terms

The Melrose Society is a free membership run by ARISTUDIO (UEN 53482045W), trading as Melrose Label. It works online at melroselabel.shop and at our official Melrose booths only. It does not apply to purchases from other places, such as our TikTok Shop or stores that stock our pieces on consignment: purchases there do not earn points, and points cannot be redeemed there. By joining, you agree to these terms. How we handle your data is in our Privacy Notice.

• You join online, or at a booth by scanning the QR code on our booth device with your own phone.
• We need your name, mobile number and email address, whether you join online or at a booth. Your email is used for your receipts, to sign you in, and for notices about your membership, such as notice of a change to these terms.
• One membership per person and per mobile number. Membership accounts, points and rewards are personal and are not transferable.
• Each customer should keep one membership account. Duplicate accounts cannot be combined, and any unused points and rewards on an account that is closed may be forfeited.
• Melrose Society is open to people aged 13 and over.
• Marketing messages are a separate, optional choice, offered when you join online. Joining does not sign you up for them.

• Your tier follows what you spend: paid orders only, online and at official booths, less any refunds, counted as whole S$1s you pay for items on each order, after discounts. Delivery and the part paid with points don’t count.
• You move up a tier automatically, on the day what you have spent in the last 12 months reaches its threshold. Spend counts from the day you join, or from the day you last returned to Explorer (you then start again from zero). The spend that took you to Elite also counts towards Front Row.
• Your 12-month cycle begins on the date you qualify for, or are upgraded to, your current tier. Explorer has no cycle and cannot be lost.
• At the end of your cycle we review it. If what you spent during the cycle, less refunds, reaches your tier’s threshold, you keep the tier and a new 12-month cycle begins. If it does not, you return to Explorer.
• If you return or cancel the order that took you to a new tier during that tier’s first cycle, and what you have spent no longer reaches its threshold, the upgrade is reversed.
• Using points never changes your tier.
• The member discount is applied automatically online and at the booth. Online, perks apply when you are signed in with your confirmed email address.
• It is not combined with promo codes or ordinary coupons: on each order you get whichever saves you more. A birthday coupon is the exception (see 7). The member discount does not apply to items already at a sale price.
• Rewards can be stacked unless stated otherwise in these terms: your points, your birthday coupon and your member discount can all be used on the same order. Only one coupon can be used on an order.
• Front Row members get free Standard delivery on every online order. Express delivery is charged as normal.
• Elite and Front Row members can shop some sales online 24 hours before everyone else. Which sales is our choice, and it applies online only, not at the booth.

• For every whole S$1 you spend on merchandise, after discounts, you earn 1 point at Explorer and Elite and 2 points at Front Row. The rate is the one for the tier you hold before the order, so an order that takes you up a tier earns at your old rate. Shipping does not earn points.
• The part of an order paid with points does not earn points.
• Points are added once an order is paid: online when we confirm your payment, at a booth at checkout.
• If an order is cancelled or refunded, the points it earned are removed.
• If you exchange an item at a booth, your points follow the final value of the exchanged items: if you pay more, you earn points on the difference; if we refund the difference, the matching share of the points that order earned is removed.

• 100 points = S$1 off. You need at least 100 points to redeem.
• You choose how many points to use, up to the full item total after discounts. Points never pay for shipping.
• At a booth, our staff apply the points for you under the same rules.
• If you cancel or return an order, the points you used are given back, in proportion for a partial return.
• Points have no cash value, cannot be exchanged for cash, and cannot be transferred.

• Your points do not expire, and your membership does not expire. Only your tier is reviewed, at the end of each 12-month cycle (see 3).
• If your points balance is below zero (for example, a refund took back points you had already spent), it stays on your account. We never ask you to pay a negative balance back. It is taken from points you earn later, and you can’t redeem until your balance is 100 or more.
• If your account is closed, any unused points and rewards on it may be forfeited.

• You can add your birthday (day and month only, never the year) when you join, or later in your account. It is optional, and we use it only for the birthday coupon.
• You can set it once. If it is wrong, email us and we will correct it. You can remove it any time in your account: we then delete the date and switch off any unused birthday coupon, and only we can add it back for you.
• In your birthday month you get one birthday coupon: 10% off at Explorer, 15% at Elite and 20% at Front Row. It works online and at official booths, on full-price items only, with no minimum spend, from the 1st of the month until the end of the month (Singapore time). The percentage follows your tier when you use the coupon. If your tier changes during the month, the coupon changes with it.
• A birthday given when you join earns that month’s coupon. A birthday you add later in your account earns a coupon from your next birthday month. If your birthday month has already started, your first coupon comes next year.
• A birthday coupon adds to your member discount, and both are taken off the full-price items. It is applied only when your total, including delivery, comes out lower with it than without. It cannot be used together with another coupon or a discount code.
• The coupon is in My Coupons. We email it to you only if you have agreed to marketing emails. A used or expired coupon stays in your coupon history, which shows the month it was valid for.

• A coupon in your account is for you only. It can’t be transferred, sold or swapped, it has no cash value, and it can’t be exchanged for cash or store credit.
• Each coupon can be used once, on one order, until 11:59pm (Singapore time) on its use-by date. Your account shows each coupon’s discount, use-by date and where it works (online, at our booths, or both). Some coupons need a minimum spend or don’t apply to items already on sale; where that’s the case, your account says so.
• Only one coupon can be used on an order, and it can’t be combined with a discount code.
• A coupon doesn’t add to your member discount. On each order you get whichever saves you more, not both.
• The one exception is a birthday coupon (see 7), which does add to your member discount.
• Launch gift. These conditions are also on our Launch gift section and are part of these terms:
  • The first 50 people to join the Melrose Society, online or by the QR code at a booth, between 12.00am on 10 October and 11.59pm on 8 November 2026 (Singapore time), counted by the sign-up time our system records.
  • For new members only, one gift per person.
  • The gift is a surprise chosen by Melrose Label. It has no cash value and cannot be exchanged.
  • Online, the gift is added free to your first paid online order. At a booth, ask our team: no purchase is needed.
  • Claim it by 31 December 2026, or it lapses.
  • If the online order you claimed it with is cancelled or refunded before it ships, the gift can be claimed again.
  • While the 50 gifts last.
• Any other gift we offer follows the same rules unless we say otherwise when you join.
• If an order a coupon was used on is cancelled or fully returned, the coupon comes back to your account if it is still before its use-by date. We don’t extend it. If only part of an order is returned, the coupon doesn’t come back. For a returned full-price item, the refund is what you actually paid for it: the coupon’s saving is shared across the items it applied to, in proportion to their prices, and your member discount, points or any other discount are taken off the same way. Delivery charges aren’t part of an item’s refund. Sale items are final sale (see below).
• A referral code is a code shared by one of our partners, such as a content creator. Partners may receive payment, products or other benefits from us for sharing it.
• If you join with a valid referral code, you get one welcome coupon. We tell you its discount, use-by date and where it works when you join. Welcome coupons are for new members only, one per person, however many codes, accounts or phone numbers are used.
• A referral code can be added only when you join, on the website or by the QR code at a booth. It can’t be added later, and it is not a discount code you can type at checkout.
• We may stop or change a referral code at any time, for example when a campaign ends or a sign-up limit is reached. This doesn’t affect welcome coupons already in members’ accounts.
• We may cancel an unused coupon that was obtained or used against these terms, for example by joining more than once, joining with someone else’s details, or selling or sharing the coupon. We’ll let you know if we do. Coupons already used on completed orders are not affected.
• Sale items are final sale, so we can’t refund or exchange them. If one turns out to be faulty, though, we’ll put it right as Singapore consumer law requires.

• You can leave at any time by emailing themelroselabel@gmail.com. Your tier ends when you leave, and any unused points and rewards may be forfeited.
• We may suspend or close a membership, or remove points, if it is used fraudulently or against these terms. We will tell you why.
• We may correct points added or removed by mistake.

We may change these terms, the benefits or the points rules, or end the Society. We will give members 30 days’ notice by email before a change takes effect. If the Society ends, you have those 30 days to use your points.

Version 2.1 of these terms (each member’s own 12-month cycle, points and membership that do not expire, and the account and exchange rules) takes effect on 23 October 2026 for all members. Points earned before 23 October 2026 keep their value and no longer expire. If you were Elite or Front Row on23 October 2026, your 12-month cycle began on the date your spend since 1 April 2026 first reached that tier’s threshold.

These terms do not affect your rights under Singapore law, including the Consumer Protection (Fair Trading) Act. They are governed by the laws of Singapore. Questions: themelroselabel@gmail.com.