Join the Melrose Society, Besties.

Melrose Society is Melrose Label's exclusive loyalty programme, created to reward our loyal customers with shopping rewards, special privileges, early access and exclusive experiences.

Yes. Membership is complimentary and there is no annual membership fee.

Simply create an account with Melrose Label. You will automatically become a member and start earning shopping points with eligible purchases.

Yes. Scan the QR code on our booth device with your own phone, or sign up on this page. We need your name, mobile number and email address. Your email is where your receipts and sign-in codes go. One membership per person and per mobile number.

Melrose Society has 3 membership tiers, with each tier offering enhanced benefits and privileges.

• Explorer: Free to join
• Elite: Accumulate 300 points (S$300 of qualifying spend) in a 12-month cycle
• Front Row: Accumulate 600 points (S$600 of qualifying spend) in a 12-month cycle

Your membership tier is determined by your cumulative qualifying spend within a 12-month cycle. Once you reach the required spending threshold, you will be upgraded to the corresponding tier.

Your 12-month cycle begins from the date you qualify or are upgraded to your current tier.

No. Melrose Society membership is non-expiring. However, your tier status will be reviewed according to the qualifying spend within each 12-month cycle.

If you do not meet the required spending threshold for your current tier during the relevant 12-month cycle, your tier may be adjusted according to the applicable Melrose Society terms and revert to the Explorer tier.

Explorer: 5% off full-price items and 1 point per S$1. Elite: 8% off full-price items and online sales 24 hours early. Front Row: 10% off full-price items, 2 points per S$1, free Standard delivery on every order and online sales 24 hours early. Every tier gets a birthday voucher (10%, 15% and 20% off full-price items). Member discounts apply to full-price items, not sale items.

Members earn points on eligible purchases made through Melrose Label's online store and official pop-up booths. Points are credited according to the applicable points-earning rate. Purchases made on marketplace and consignment platforms (e.g. TikTok Shop and consignment stores) do not earn points, and points cannot be redeemed there.

You earn points on what you spend on items, after discounts: 1 point per S$1 at Explorer and Elite, and 2 points per S$1 at Front Row. Delivery doesn't earn points, and neither does the part of an order you pay for with points. Points are added once your order is paid.

Points cannot be exchanged for cash. They can be converted into shopping savings or rewards according to the available redemption options.

100 points = S$1 off your items. You need at least 100 points, and you choose how many to use, up to your item total after discounts. Points can't pay for delivery. At a booth, our team applies them for you.

Points earned from a returned or cancelled order will be deducted from your membership account.

Yes, points are earned on eligible purchases.

All rewards can be stacked, unless stated otherwise. Your points, your birthday voucher and your member discount can all be used on the same order. Only one coupon or voucher can be used per order, so your birthday voucher can't be combined with another coupon. An ordinary coupon or promo code isn't added to your member discount: you get whichever saves you more.

Points may be adjusted according to the final value of the exchanged items.

Your birthday voucher will be issued according to your registered birth month and the applicable Melrose Society terms.

For security and fairness, changes to your date of birth may be restricted. Members should ensure their personal details are accurate when registering. If it is wrong, email us and we will correct it.

Selected Melrose Society members may receive early access to online sales, selected launches and exclusive promotions before they are made available to the general public. Early access provides members with an earlier opportunity to shop, but products remain subject to availability.

No. Membership accounts, points and rewards are personal and are not transferable.

Each customer should maintain one membership account. Duplicate accounts cannot be combined. Any unused points and rewards may be forfeited upon account closure.

Members can contact Melrose Label’s customer service team with their registered email address and order details for assistance: email themelroselabel@gmail.com or WhatsApp us.

Mostly. Your member discount applies automatically online and at the booth, you earn points in both places, and the birthday voucher works in both. Free Standard delivery (Front Row) and online sales 24 hours early (Elite and Front Row) are online only, and online perks need you to be signed in with your confirmed email. At a booth, our team finds your membership by your mobile number.

It’s a Melrose Society perk. If your size is sold out, tap “Notify me when back” and we’ll send one email when it returns, nothing else. It uses the email on your Society account, and you can undo it any time. Non-members are invited to join free.

In some cases, yes. The conditions are set out on our Returns page, and you can WhatsApp us if you’re unsure.

No. News and offers by email or WhatsApp are separate boxes, unticked by default, and your membership doesn’t depend on them. Joining at a booth doesn’t include a marketing opt-in. You can opt in online later and unsubscribe any time.

We keep your name, mobile number, email (if you give one) and order history to run your orders and your membership. We only send marketing if you opt in, and we don’t sell your data. We never ask for your NRIC, FIN or passport number. It’s all in our Privacy Notice, written under Singapore’s PDPA.

Email themelroselabel@gmail.com any time to leave the Society, or to ask for a copy of your data or a correction. Any unused points and rewards may be forfeited when your account is closed. We keep order records separately for the 5 years IRAS requires.